Recently, KMU, a leftist “labor” organization criticized call centers as a hub of exploitation, stressing that local labor is just a small fraction of what local call center agents get in the
Besides, call center agents are not forced to work in those offices. No one is violating their free will. One would be surprised to find out that many call center agents are former teachers, nurses, computer programmers, and office clerks. That means they came to call centers because they get something more. Their pay is significantly higher than what KMU organizers receive from their organization. Their pay is even higher than what the typical private sector business offers. Call center working environment is definitely a lot better than the typical factory we have here in the
If there are people who should complain about “call center exploitation” it should be the call center agents themselves, and not the KMU. These people are smart and tech-savvy; they have all the avenues for their grievances. They could always post their complaints in web fora and web logs but try surfing about “call center exploitation” and you can’t find one entry. Well there are the usual rantings about call center life but these people know they could always leave and find life elsewhere. If they don’t like their work environment, they could always get another outsourcing job and they don’t need labor unions to represent them. Yes, workers in call centers are empowered. Call centers in fact pay them before they start working or even during their training stage, and they get more benefits including night differentials, rice allowances, and performances bonuses. Yes, the call centers actually do all they can to retain staff knowing that agents could always find another job somewhere.
KMU also belittles the call centers for not contributing directly to “industrial development.” What do they expect? It’s a service industry, stupid! But it doesn’t mean that they don’t contribute much to the economy. In fact they do.
Of course, call centers could be boring, but it’s a real job that pays real money for people’s real needs. Call center jobs, KMU say, are “dead end jobs” but so are the jobs of janitors, security guards, nurses, drivers, clerks, journalists, labor organizers, librarians, soldiers, toll both operators, communist cadres, among many others. Why is KMU so condescending on these perfectly honest professions?
Given its socialist, nay communist, ideology, KMU necessarily longs for a socialist smokestack utopia that no longer exists (not even in
Apparently, the Leftists are denigrating the call centers because the industry has rendered them irrelevant. They are criticizing industry because they could not do their usual agitation within the sector. Yes, they couldn’t collect union dues from them because workers there do not have a need for their presence. But it’s nice, however, that other labor organizations like the TUCP are not doing the same. Maybe these organizations are a bit more broad-minded to appreciate the sector’s contribution to society.
KMU’s statement against call centers show just how KMU has become a reactionary entity. Outsourcing has become a new international division of labor that has bestowed a lot of economic benefits to
I’m raising this concern because KMU’s armed underground counterparts may yet harass or destabilize the industry after the gods in KMU and the Left has given their thumb of disapproval. We really pray they won’t do that, for the sake—not of the government—but of the ordinary people who are making a living out of this emerging industry.
To all the KMU and the Left movement, please leave the call centers and their workers alone.